TELEPHONY FUNCTIONALITY

• Assistant configuration
• Automatic redial
• Blind call transfer
• Call deflection (forward ringing calls before pick up)
• Call forwarding (forward unconditionally)
• Call hold
• Call pick-up
• Call swap
• Call transfer
• Call waiting indication
• Callback on busy (internal calls)
• Callback on no reply (internal calls)
• Caller list, with date and time
• Consultancy call
• Dialing by block dialing
• Dialing by overlap sending
• Dialing from all Windows applications (special support for Microsoft Internet Explorer)
• Dialing of vanity numbers
• Different PSTN access codes, e.g. to distinguish business / private calls
• Disable lines
• DTMF generation
• Global phone directory
• Inquiry call
• Manager-secretary function
• Mute microphone
• Name dialing from phone book with auto complete
• Name resolution of dialing numbers
• Personal phone book
• Phone directory with user status
• Recording wizard
• Redial list with date and time
• Roaming user profiles
• Selection of caller ID for outgoing calls
• Shortcuts
• Signaling of availability in phonebook/on speed dials
• Speed dial
• Supervised call transfer
• Suppression of own caller ID for external calls

EASE OF USE AND ENHANCED FUNCTIONS

• Announcement before connection to dialed subscriber
• Application sharing
• Automatic PRI interface switching in failure situations (with new SX2 Dual PRI card)
• Call recording via SwyxIt! (manual and automatic) on all Trunks (except SIP Gateway Trunks)
• Call Routing Manager
• Call signaling for internal and external calls
• Call signaling via pop-up information
• Compressed Announcements using MP3 files
• Conference manager
• Conference room
• Conferencing - ad hoc (user initiated)
• Conferencing - dial in (via extension)
• Configuration of SwyxPhone function keys
• Context sensitive online help
• CTI/TAPI for SwyxPhone
• Direct Dialing of SIP-URIs
• Display of time and date
• Drag and drop (e.g. of phone numbers)
• Extended Retry-Mechanism
• Fax and DTMF support
• Fax integration
• Group calls
• Group functions
• Group signaling
• Handset on/off hook support
• Hotkeys
• Hunt Groups (parallel, sequential, rotary and random)
• Individual graphical user interfaces (skins)
• Interactive Voice Response (IVR) via DTMF
• Intercom
• Internal Numbers which can be mapped to certain public PSTN phone numbers
• HiFi ringtones for SwyxIt! client
• Listen-only participants in Conference Rooms
• Modular Packing
• Parallel Calls
• Programmable speed dials
• Remote access to emails using
• text-to-speech (TTS)
• Remote access to voicemail
• Scripting with Visual Basic extensions
• Scripting - cascading script execution
• Secondary call signaling, configurable
• SIP (Session Initiation Protocol) calls can be made from SwyxWare
• Selection of user name at program start up
• Silent ‘ringing’
• Skin editor
• Sound wizard
• Support of SIP Telephones
• TAPI 2.2 (TSP)
• Tip of the Day (on start up)
• Voicemail - user defined compression
• Voicemail - recording of announcements, including via remote inquiry
• Voicemail – transmission via SMTP

MICROSOFT OUTLOOK INTEGRATION

• Call redirection depending on schedule entries in Outlook Calendar
• Dialing from Outlook contacts
• Logging of calls in the journal
• Name resolution from contacts in SwyxIt! client display
• Name resolution from contacts with pop-up of contact
• Generation of Outlook Journal entries
• WAV-player in Outlook Preview Pane and in the Mail Form